Author: Claudio Goulart

Cláudio Goulart has been working since 1992 with the implementation of corporate solutions. Since 1999, he began his career with CRM deployments, with the most widely used Market Suites such as Vantive, PeopleSoft and Siebel. And since 2006, it has been active with SAP CRM On Premise (Interaction Center, Services, Sales, Marketing and Middleware with ECC) Specialist in evaluation, process definition, and adherence of customer needs to SAP S4hana on Premise and Cloud solutions C4Hana. Extensive knowledge in implementations of SAP S4hana and C4hana solutions in the areas of Call Center, Services, Marketing and Sales. Experienced integrator of SAP on Premise Solutions (S4Hana CRM) and SAP C4Hana (Sales, Services, Marketing and Qualtrics), using SAP Cloud Platform to integrate S4hana process.

Integrating SAP CDP and SalesForce Sales and Services

. SAP CDP by Claudio Goulart . Leave a comment

Overview
I have implemented SAP CDP and integration with different platforms in different Customers
and landscapes. But the integration with SalesForce is always a problem because there isn´t any component that integrates such platforms considering the standard and custom objects.

That component created by Modulo CRM is capable of accessing data from SalesForce using SQL, importing data to CDP using Initial load and Delta replication. Considering custom fields on standard objects and objects entirely custom.

That´s a small demonstration but will be enough to give an idea of how powerful that component is.

If you want to know more about this component, please call me privately.

I hope you enjoy it!!

Article: Click here to watch the video

SAP CDP (Customer Data Platform) – Using Rest API to Search and retrieve data from CDP

. SAP CDP by Claudio Goulart . Leave a comment

Overview
The SAP CDP (Customer Data Platform) was designed to unify customer data from different sources.

In that article, I will describe step by step how to allow external platforms to extract information
from SAP CDP (Customer Data Platform) using REST API and SQL.

Article: Click here to watch the video

Integrating SAP CDC-Gigya (Customer Data Cloud) with WhatsApp using REST-APIs

. SAP CDC by Claudio Goulart . Leave a comment

Contextualization
During Customer Service using WhatsApp as a platform, the customer must execute many activities. Some of them require a user´s authentication.
That´s why SAP CDC-Gigya provides secure user authentication using OTP Code sending email or SMS to the customers.

In this video, I will provide the REST-API existents on SAP CIAM-Gigya to authenticate the users securely.

I hope you enjoy it!!

Article: Click here to watch the video

SAP Customer Data Cloud – Using Biometric Authentication to enrich the user’s security

. SAP CDC by Claudio Goulart . Leave a comment

Description
Today more and more Biometric Authentication is used to prevent unauthorized users access a website, e-commerce, Online Banking, etc.
SAP CIAM integrated with Fido Alliance is the response to give high security to your Platform.
In this article, I will demonstrate how CIAM and Biometric Recognition work together to enrich security.

I hope you enjoy it!!

Article: What the video Biometric Authentication

SAP Customer Data Cloud – Configuring Progressive Data

. SAP CDC by Claudio Goulart . Leave a comment

Brief Description

During the customer registration, it´s required to fill in data to complete the customer profile. However, to request 30 fields just once it´s asking too much from the new users. Then, that´s because the functionality Progressive Data was created in SAP CDC.
The progressive data will ask for a group of data at the moment of registration, after the first login the system will ask for another group of data, and the second login the system will ask for another group. That process will continue until we have the user profile completed.
This document handles exactly how to configure that scenario under SAP Customer Data Cloud (CDC)
I hope you enjoy it!!

Content

  1. Article
    1.1. Description
    1.2. Data Structure
    1.3. Configuring Flow Builder
    1.4. User Registration
    1.5. User Login & Progressive Data

Article: Click here to view the article

Integrating SAP CDC-Gigya (Customer Data Cloud) with SAP Emarsys using the new SAP´s connector

. SAP CDC by Claudio Goulart . Leave a comment

The objective of this document is to provide knowledge enough to integrate the
SAP CDC (Customer Data Cloud) and SAP Emarsys. That integration of the SAP CIAM platform
and the Marketing solution allows the synchronization of data structure and data record as well.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Definition
    1.2. Overview
    1.3. Creating the connection between SAP CDC and Emarsys
    1.4. Creating a field in SAP CDC
    1.5. Accessing SAP Emarsys
    1.6. Evaluating the Configuration

Article: SAP CDC (Customer Data Cloud) integrated with SAP Emarsys

Integrating SAP Customer Data Platform (CDP) with Google BigQuery

. SAP CDP by Claudio Goulart . Leave a comment

This document has the objective to describe the integration between SAP Customer Data Platform (CDP) and Google Big Query. There are some customers which use Big Query as a data resource to consolidate millions of records, or just use it as an intermediate platform to replicate data for different targets.

Then, that´s where SAP CDP demonstrates the power of its platform, the connection between SAP Customer Data Platform and Google Big Query is native. It did not require any middleware, or interfaces, or enhancements. It just plugs and plays!!

Cool!! Isn’t it?

Let´s see how to do it!!

Content

  1. Customization
    1.1. Description
    1.2. Creating a table in Big Query
    1.3. Creating a Google Big Query connection
    1.4. Defining the CDP event to extract data from the Big Query
    1.5. Defining the Data Source fields
    1.6. Mapping the fields from Big Query to SAP CDP
    1.7. Scheduled Pooling of the SAP CDP event

Article: Click to access the Article

SAP CDP – Replicating data from CDC-Gigya Accounts

. SAP CDP by Claudio Goulart . Leave a comment

Brief Description
The CDP – Customer Data Platform, is a powerful SAP solution to consolidate customer data. Through SAP CDP is possible to extract data from different sources and send the data centralized into CDP to different destinies.
This document will give to you an overview of how to extract data from SAP CDC (Former Gigya).
I hope you enjoy it!!

Content

  1. Document
    1.1. Overview
    1.2. Creating the Data Sources
    1.3. Configuring the Events
    1.4. Evaluating the Data Extraction
    1.5. Executing the Massive Data Extraction from CDC

Article: Link of Article