Integrating SAP CDC-Gigya (Customer Data Cloud) with WhatsApp using REST-APIs

Contextualization
During Customer Service using WhatsApp as a platform, the customer must execute many activities. Some of them require a user´s authentication.
That´s why SAP CDC-Gigya provides secure user authentication using OTP Code sending email or SMS to the customers.

In this video, I will provide the REST-API existents on SAP CIAM-Gigya to authenticate the users securely.

I hope you enjoy it!!

Article: Click here to watch the video

SAP Customer Data Cloud – Using Biometric Authentication to enrich the user’s security

Description
Today more and more Biometric Authentication is used to prevent unauthorized users access a website, e-commerce, Online Banking, etc.
SAP CIAM integrated with Fido Alliance is the response to give high security to your Platform.
In this article, I will demonstrate how CIAM and Biometric Recognition work together to enrich security.

I hope you enjoy it!!

Article: What the video Biometric Authentication

SAP Customer Data Cloud – Configuring Progressive Data

Brief Description

During the customer registration, it´s required to fill in data to complete the customer profile. However, to request 30 fields just once it´s asking too much from the new users. Then, that´s because the functionality Progressive Data was created in SAP CDC.
The progressive data will ask for a group of data at the moment of registration, after the first login the system will ask for another group of data, and the second login the system will ask for another group. That process will continue until we have the user profile completed.
This document handles exactly how to configure that scenario under SAP Customer Data Cloud (CDC)
I hope you enjoy it!!

Content

  1. Article
    1.1. Description
    1.2. Data Structure
    1.3. Configuring Flow Builder
    1.4. User Registration
    1.5. User Login & Progressive Data

Article: Click here to view the article

Integrating SAP CDC-Gigya (Customer Data Cloud) with SAP Emarsys using the new SAP´s connector

The objective of this document is to provide knowledge enough to integrate the
SAP CDC (Customer Data Cloud) and SAP Emarsys. That integration of the SAP CIAM platform
and the Marketing solution allows the synchronization of data structure and data record as well.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Definition
    1.2. Overview
    1.3. Creating the connection between SAP CDC and Emarsys
    1.4. Creating a field in SAP CDC
    1.5. Accessing SAP Emarsys
    1.6. Evaluating the Configuration

Article: SAP CDC (Customer Data Cloud) integrated with SAP Emarsys

Integrating SAP Customer Data Platform (CDP) with Google BigQuery

This document has the objective to describe the integration between SAP Customer Data Platform (CDP) and Google Big Query. There are some customers which use Big Query as a data resource to consolidate millions of records, or just use it as an intermediate platform to replicate data for different targets.

Then, that´s where SAP CDP demonstrates the power of its platform, the connection between SAP Customer Data Platform and Google Big Query is native. It did not require any middleware, or interfaces, or enhancements. It just plugs and plays!!

Cool!! Isn’t it?

Let´s see how to do it!!

Content

  1. Customization
    1.1. Description
    1.2. Creating a table in Big Query
    1.3. Creating a Google Big Query connection
    1.4. Defining the CDP event to extract data from the Big Query
    1.5. Defining the Data Source fields
    1.6. Mapping the fields from Big Query to SAP CDP
    1.7. Scheduled Pooling of the SAP CDP event

Article: Click to access the Article

SAP CDP – Replicating data from CDC-Gigya Accounts

Brief Description
The CDP – Customer Data Platform, is a powerful SAP solution to consolidate customer data. Through SAP CDP is possible to extract data from different sources and send the data centralized into CDP to different destinies.
This document will give to you an overview of how to extract data from SAP CDC (Former Gigya).
I hope you enjoy it!!

Content

  1. Document
    1.1. Overview
    1.2. Creating the Data Sources
    1.3. Configuring the Events
    1.4. Evaluating the Data Extraction
    1.5. Executing the Massive Data Extraction from CDC

Article: Link of Article

SAP CPQ – Callidus – Configuring Rules to Increase the data consistency during Sales Process

Brief Description
During a Quotation is extremely important to define some fields to enrich the sales and give to the customer all information available about the product. Also, it is equally important to create a relationship between those fields, restricting data inside of them. Allowing only data which makes sense to the Sales and Customer
I know, considering some restrictions or validations you can reach only creating enhancements or developments into your solution.
That´s what I will talk about in this document, in the SAP CPQ – Callidus, it is possible to Create Fields, Validations, Data Checks, Exhibit messages to inform the Sales Rep about a specific scenario. All those points without a line of code. Sounds good, isn’t it?
Well, I will provide some tips and tricks to keep your Quote Consistency and data reliable.
I hope you enjoy it!!

Content

  1. Article
    1.1. Description
    1.2. Creating fields for Configurable Products
    1.3. Creating Formula Rules to Restrict Options during the Quotation
    1.4. Creating Rules to restrict data availability
    1.5. Creating rules to exhibit messages to the Sales Rep
    1.6. Testing the rules during a Quotation

Article: SAP CPQ – Callidus – Configuring Rules to Increase the data consistency during Sales Process

SAP CDC – Gigya – Using Single-Sign-On in multiples Sites

Brief Description
Imagine that your company has different Web Sites, to sell different kinds of products. BUT the company wants to share the Customer Identification among those sites.
Would be nice, the customer to log into Web Site 1, and if he or she navigates to Web Site 2,3,4,5, the customer doesn’t need to be logging in again and again. Sounds good, isn’t it?
That´s What I will talk about in this document, how to share the same Customer Identification into different Web Sites.


I hope you enjoy it!!

Content

  1. Article
    1.1. Description
    1.2. Configuring the CDC Sites
    1.3. Checking SAP CDC´s Database
    1.4. Testing the SSO among the Company Sites
    1.5. Navigating through Sites
    1.6. Checking the Sites Configuration and Identity Access
    1.7. Using JavaScript to check the User Connection

Article: SAP CDC – Gigya – Using Single-Sign-On in multiples Sites