SAP C4hana – C4C – Assigning Customer and Competitor role into the same Business Partner

Until the ends of 2019, it was not possible to assign to the same customer the role Customer and Competitor. It was a big problem because a Customer could be a Competitor in different business areas. To solve this kind of problem it would be necessary to create 2 records (Customer and Competitor).

This document has the objective to explain how to assign 2 roles (Customer and Competitor) into the same Business Partner in SAP C4C.
Honestly, it´s very easy to do it right now, however, it was a huge problem to explain to the Customer that weakness in a workshop meeting.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Create a Customer
    1.3. Create a Competitor
    1.4. Demonstrating

Link: http://www.modulocrm.com.br/wp-content/uploads/2020/02/SAP-C4hana-C4C-Assigning-Customer-and-Competitor-role-into-the-same-Business-Partner.pdf

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